Millicent McIntyre, MSOB

Millicent McIntyre, MSOB is a dynamic and results-driven senior leader with over 15 years of award-winning experience in call center operations and customer service leadership. As Senior Director of Buyer Services at IAA, she spearheads strategic initiatives that enhance customer experience, optimize service delivery, and drive team performance across the organization.

Millicent has a proven track record of transforming customer service environments, improving operational efficiency, and fostering leadership development. She has personally mentored and developed more than 50 associates and leaders throughout her career—demonstrating a deep commitment to empowering others and cultivating high-performing teams.

Prior to joining IAA, Millicent held progressive leadership roles at organizations such as the Association for Supply Chain Management, Trustmark Companies, and Santanna Energy Services. In each role, she consistently led large-scale operational transformations, implemented quality and training programs, and strengthened cross-functional collaboration. Her ability to align people, processes, and platforms with business goals has earned her multiple accolades, including the Leadership Excellence and Leader Awards.

Millicent holds a Master of Science in Organizational Behavior from Benedictine University, where she also earned her bachelor's degree. She currently serves on the board of the Midwest Contact Center Association and is a proud advocate for leadership, diversity, and continuous improvement within the customer experience industry.

• Benedictine University - Bachelor's degree
• Benedictine University - MS

• Midwest Contact Center Association